Best Fit Movers

My short 1.6-mile move turned into a 13+ hour ordeal--nearly double the quoted time. Several items were damaged, including a 65" TV, heirloom crockpot, and dining chairs. One mover was injured mid-job, and no backup was provided, causing further delays and inflated costs. Despite paying over $2,300 (including generous tips), I've received no resolution or follow-up after filing a formal claim. Communication has been non-existent. I would strongly caution others against using this company.

Move size: 2 Bedroom Home Service cost: $2358

I’ve been a realtor in San Diego for many years. If you are planning a move, in the near future, you may want to read this so, you don’t have a similar outcome.

Recently, I had some clients, that are seniors, and that were selling their townhome, and moving out of state.

They hired Best Fit Movers to help them with their move. This turned out to be about the very worst of all possible choices, when selecting a moving company, in my opinion. Here is what happened: On the day that the movers first showed up, the sellers had marked each of the furniture items, with blue masking tape so that there would be no confusion, whatsoever, regarding: ‘which items to move’, and which items to leave there, since the sellers were going to stay in possession for another week, or two. At the same time, the sellers made a small pile of personal items, such as their wallets, house keys, car keys, credit cards, purses, and a number of other items, and clearly stated to the entire moving crew, that “none of the items on the bed, were to be moved”. They then left and went outside, and took a walk, so that the movers could move the furniture items. When they returned, all of the items, on the bed, were missing. They immediately called and were told that ‘the items had been moved to storage’. After a very long wait, several weeks, and multiple calls, they finally were able to set an appointment to meet at the storage facility, to retrieve some of their items-but not all. The sellers were promised an inventory, of their personal property items, that were in storage, on day one. When the seller followed up, on the inventory list, multiple times, he was told that they would post that online for him, which never happened. Juliana, the Manager, claimed that they had ’10 vaults’, and charged them over $11,000, to deliver the 10 vaults to their new location. However, they only delivered, 5 vaults, however, and the other 5 are still missing even though they were charged for ten. Additionally, to date, they are missing at least 21 of their items it is very likely a lot more than that, according to the sellers. The entire time, ‘Best Fit Movers’ charged them $1,000 per month for storage. When asked about this, she replied that ‘the remaining items, that are in storage, will be delivered, once ‘they have another customer moving to their area’. How long are they supposed to wait for the off chance that someone else, is moving to their remote area, all, the while paying $1000 a month for storage?? This is ridiculous, at best. The sellers had been trying to contact Juliana, the Manager, for a good 4-5 months, however, according to the sellers, she never returned any of their phone calls and has not done, what she has promised, on multiple occasions. I personally called her, as well, multiple times, on their behalf, and still no callback, even though she knows what the problem is, and the importance of resolving this. She is certainly of no help nor does, anyone else at this company care enough to solve the customer's issue-especially since they are directly responsible for causing them. This terrible customer experience does not instill any confidence in Best Fit Movers. My best advice is to not let this happen to you! Moving can be stressful enough, and you don’t need to deal with an unprofessional company that apparently could care less about the customer experience that they deliver. I wish there were ‘zero stars’ so that I could give them one because a one-star review is far too generous for Best Fit Movers. In my opinion, they should change their name to ‘Worst Fit Movers’.

Move size: 3 Bedroom Home Service cost: $11000

This company is a complete shame and they flood their reviews with positive reviews so that you do not see that they are actually con artists and actually unaware of the law. 2 movers came to my home and took out my families furniture, once they took it to the knew home they attempted to do a bait and switch where they agreed to one price in a contract, a signed contract and once they got to my new home they stated the price was an additional $1400. When it was stated to them that we already signed a contract they drove off with our furniture. The police were called and we reported that this “moving company” stole our furniture and we will also be taking legal action as these idiots do not understand that a signed contract is a legal agreement so not only are they in breach of contract but not they’re also going to be held accountable for theft as well. Please do yourself a favor and do not work with this company.

Move size: 2 Bedroom Home Service cost: $500

The movers were quick to package and load for the first 2 of the mandatory 3 hours but got lazy and started dragging their feet afterwards. We ended up unloading within 6 hours altogether but my new place was loaded like a storage facility, everything is stacked to the ceiling and I have absolutely no access to anything or idea of where any of it may be. My couch was disassemble and the parts that were removed are now buried under everything they unloaded and I'm not sure how to reassemble it.

Move size: 1 Bedroom Home Service cost: $730